HireUK FAQs

HireUK FAQs

What is HIREUK?

Rent an outfit. Return after wear. Repeat the process. 

Rent at a fraction of the retail price, reduce wardrobe space, try new styles and join the future of sustainable fashion.

Does MM have a physical store?

Yes - based in Cowbridge CF71 7AE. We are open for appointments with a personal stylist Mondays 12pm - 5pm, Tuesdays - Thursdays 10am -8pm and Fridays 10am - 4pm and Saturdays 10am - 5pm. Contact us for more information.

Please avoid wearing makeup and tan to outfit fittings.

How do I know if the dress I would like to hire is in the store for me to try?

Please email customerservice@minniemay.co.uk or text us 07919618043 to confirm dresses you wish to try before you visit. 

How long can I hire an outfit for?

4 days - the minimum number for an evenings rental or weekend. For example - Receive item (day 1), Wear item (day 2), Return item to store or to a post office (day 3), Item in our hands for us to service (day 4).

8 days - eg. a weeks holiday

Please contact our customer care team if you require a longer hire. 

Delivery date selection

Please select delivery date 1 day prior to your event. This is the day you will receive your item and your rental period starts. Please note we are not liable for any delivery delays caused by delivery companies.

My outfit has arrived prior to my delivery date

Don't worry you will not be charged anymore, we try to send orders out early - this does not affect your rental period.

Can I have a refund if I don't like my outfit?

No, as this outfit has already been blocked out and now not available to anyone else to hire. It has also undergone dry cleaning and quality control checks / repairs so has already undergone costs. Please make use of our team who can help with details on style and sizing prior to booking your rental. You can arrange a virtual call to discuss sizing / preferences if you are unable to visit the store. 

How do I return after wear? 

You have 2 options to return the outfit.

My returns date ends on a Sunday / Bank Holiday?

Where items are due back on a Sunday, please return on the Monday instead. In person returns are unaffected by Bank holidays as our offices are open as normal. For postal returns please return it on Tuesday.

Do I have to clean my outfit?

No, we have our own Cinderella's. Under no circumstances do we want you attempting to clean your outfit.

My outfit has arrived creased, can I iron?

All our dresses will be pressed before posting. Unfortunately we do not allow you to iron your outfit. Please hang to drop any creases, if you hang your outfit while having a shower, the steam will help drop creases.

What if my outfit is damaged beyond repair after wear?

On the rare and unfortunate event, you may damage your outfit beyond repair. If this happens, we are here to help and work out the best solution. Please follow the process and contact us to notify of the damage, and we will assess. If the outfit is unsalvageable, you will be liable to pay the full retail price or replacement value. 

What if I return my outfit later than my agreed 'return date'?

A minimum 4 day rental period ensures sufficient time for arrival, wear, return and servicing. Late returns negatively impact the next customer. If you are going to miss your return date please contact us so we are able to notify the relevant service teams and future customers. If you do happen to miss your return date then a late fee of £25 applies per day. Where an item is not returned within 2 days following the agreed return date, we will assume it has been lost/stolen and you will be charged 150% of the retail price of the item. 

What if I want to cancel or change my order?

In order to cancel or change your order once it's been placed, please email customerservice@minniemay.co.uk, if you cancel your order 2 weeks in advance of the hire date, you can exchange to another outfit subject to availability. We cannot refund or credit a cancelled hire. 

Damage policy & Wear and Tear?

The standard night out antics and wear and tear is factored into the hire fee. If you are nervous please opt for our damage protection fee which will cover you for any minor repairs necessary to the outfit. These include but are not limited to - zip repairs, sequin repairs, small snags etc (up to the repair value of £50).

I would like my item shipped 

All HIREUK items are posted out to you using a Royal Mail tracked 24 hour service. Items will arrive on your hire start date, and will require a signature, so please ensure you use an address where someone is available to sign. If you need to update the delivery address to a work / relative / friends address to sign on your behalf please contact customerservice@minniemay.co.uk

If you would like to post your item back to us, please select the shipping option to have a returns label. This ensures items are fully tracked and insured to you and back to us safely. 

You can return to a Post Office inside a convenience store on a Sunday, or any Post Office by Monday before 4pm. Please note, outfits need to be returned prior to postal cut off on Monday otherwise you will be charged a late fee in line with our rental terms and conditions. Please keep hold of your receipt as proof of return.

I am unhappy with my HIREUK order

We are sorry to hear you are unhappy with your rental order. Each item goes through a series of quality control checks before being dispatched. We log time stamped photos of each outfit whilst packing your order to ensure each item is received as good as new. However, if you feel your item is not up to standard, please email customerservice@minniemay.co.uk and provide photos of any issues and ensure the rental ribbon is still attached. We recognise some things are sometimes missed so we will endeavor to resolve this as soon as possible.  

I have rented a dress but would like to swap to a different one

You are able to swap your booked outfit for a different one up to 2 weeks prior to your event. If there is a price difference it will be requested on exchange. Please request an exchange by emailing customerservice@minniemay.co.uk

I still have an unanswered question..

Please email customerservice@minniemaycloset.co.uk please note we aim to respond within a 48 hour period Monday - Friday but in busy periods this can be longer. If it is urgent, please detail this in the subject so we can try and prioritise this and get back to you sooner. Other methods of communication are not closely monitored.

You can also call / message 07919618043, however this is a shop phone, so will only be answered during shop opening hours and if the sales staff are free and not with customers in store.